RETURNS POLICY
Returning Your Order
Not totally satisfied with your order? No worries. We've made the returning process fuss-free, just make sure that you:
Pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.).
You can return the items within 14 days of receipt, and we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
Include your dispatch note as a proof of purchase and fill in the returns form.
Log into your online account and register your return.
Reasons For Returning
We’ll accept returns for any of the following reasons:
The products are of unsatisfactory quality
The products are not as described on-site
The products do not fit properly
You no longer want these products
International Return Policy
In case, a customer refuses to accept the parcel for one of the following reason, but not limited to these: customs, taxes and/or duties, the shipping costs will not be refunded. Moreover, the customer will also be charged for the return cost of the parcel, as per the costing provided by the carrier, which may or may not be the same as outbound shipping cost
Returns By Post
We always recommend that you use a tracked delivery option when sending parcels back from both within and outside the UK. Send your return to:
Modhubon Exclusive
108-110 Featherstall Road North
Oldham
Ol9 6BX
RETURNS
You can return the items within 14 days of receipt, and we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use. Include your dispatch note as a proof of purchase and fill in the returns form. Log into your online account and register your return.
Exchanges
We’re currently not able to offer online exchanges, so simply follow all the steps to return and place a new order on-site.
Refunds
Please allow 14 days from the date you return your order to us for your refund to appear in your bank account. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.
For any queries regarding your return/exchange please email us at modhubonexclusive@gmail.com.
Please see our Terms and Conditions for further applicable information.
